FAQ's

How can I contact Dunya Al-Oud?

You can email us at dunyaaloud@gmail.com or our instagram @dunyaaloud where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Unfortunately we do not ship worldwide due the strict shipping restrictions on fragrance products.

Where do you ship from?

We ship from New York.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 48 hours of ordering.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our retail space in NJ. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, and restricted shipping options on our products orders may take between 1-2 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.